Intelligent IT Automation
Automation is key to IT optimization and digital transformation. Modern, dynamic IT environments need to be able to scale faster than ever and IT automation is vital to making that happen. Our IT process automation services will transform your IT service desk and infrastructure operations by boosting your overall IT team’s productivity and ensuring high availability of its services to its customers.
In our continuous endeavour to help companies improve their IT operations and make them more agile, DCM has built capabilities around cognitive tools preferred in the automation space.
Our IT Process Automation Services
IT Observability
Observability plays a crucial role in maintaining the availability, performance and security of modern software systems and cloud computing environments. It provides deep visibility into modern, distributed tech stacks for automated, real-time problem identification and resolution.
There are a lot of tools in the market which do Application Performance Management and Observability. The key, is to implement the tool well and take action based on the inputs received from the tool to ensure that applications are always “available”. The more observable a system, the more quickly and accurately IT teams can shift from an identified performance issue to its root cause, without extra testing or coding.
Our experts have deep knowledge of integrating different platforms using both licensed products and open source utilities. One of the integrations include using Open Telemetry to bring in logs from tools, where direct connectors are not available. This helps create a “single pane of glass” for the complete application stack in the organization and ensure availability of the applications. Another example, is about integrating the Observability platforms with analytics tools to create reports and dashboards.
Benefits of Observability
- Discover and address “unknown unknowns”
- Identify and resolve issues early in development
- Improve the user experience
- Scale automatically
- Automate remediation and self healing application Infrastructure
- Minimize downtime and MTTR
IT Application Resource Management
To go one step further in application availability, you can automate the response based on the data received from the Application Monitoring tools. This automation can ensure dynamic resource allocation to the applications, so that applications don’t fail because of unavailability of resources. While these tools have built in AI/ML capabilities, it is the quality of the implementation of the tool which makes the tool useful for a customer environment.
The indirect benefit of using the Automated Resource Management (ARM) tools is that you can also reduce some of the cloud expenses. This is because whenever the tool observes idle resources, it will shut them or give it to an application which needs it, instead of orchestrating more resources from the cloud service provider.
IT Network Performance
Monitoring large network infrastructures takes a lot of manual effort. Especially in calculating where to set thresholds and to perform capacity planning. Also, IT teams have the added responsibility of performing network diagnostics and root cause analysis in addition to preventing network downtime.
Our implementation services ensure you resolve your Network performance issues in no time with Ai powered network performance monitoring
- Root cause analysis
- Automated workflows
- Forecast reports
- Forecasting performance trends
- Network topology mapping
- Network path mapping
IT Service Management
Our ITSM & help desk services enable quicker resolution of tickets and better availability of IT services to establish a more organized IT department. Along with the implementation of the ITSM tool, we help manage the Service Desk/ Help Desk for you. As part of the services we build the SLA reports to showcase the status of services being provided. By systematically improving processes for service requests, IT support, IT asset management and change management, ITSM helps businesses improve the user experience and gain greater productivity from IT infrastructure. Our ITSM processes and practices are as :
- Incident management
- Problem management
- Change management
- Configuration management
- Service request management
- Staffing the IT service desk
- IT asset management
Technology Stack
- IBM Instana
- Elastic
- IBM Turbonomic
- IBM Netcool
- IBM SevOne
- Manage Engine Ops Manager
- IBM Flexera
- IBM Maximo
- ServiceNow
- BMC Remedy
- Manage Engine
- Service Desk Plus
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