• Home
  • Managed Service

24x7 Managed IT Services

Achieve High
Availability and Security

Improve Customer satisfaction and Adoption rate
Compliance with Industry Standards
Proactive 24x7 managed services support
Run a lean IT department, or no IT department at all
Optimize your IT costs by upto 40%
Avoid over provisioning with pay - as - you - go pricing
Improve agility – quickly scale or adjust IT as needed
Maintenance, security and regular service reports
 

Why you need Managed IT services?

More than 67% of businesses are concerned with consistency in infrastructure management. To empower your business to focus on growth without worrying about on-prem / cloud / hybrid Infrastructure you need reliable experts to ensure –

99% SLA management
Security and compliance
Infrastructure Optimization
Scale up/ down automatically
24x7 proactive monitoring and Support
Business Continuity
 

Managed Services Portfolio

Data Center Services

Today’s Data Centre Infrastructure Management presents intricate challenges. Whether an organization’s data center operations are large or small, remote or centralized,  they require visibility, control, and strategic planning tools for efficient operations. Our Data Center Services elevate your IT operations by ensuring 24x7 monitoring and management services accross –

  • Server management and OS Management
  • Data and Network Management
  • IT security and Compliance management
  • Backup and Disaster recovery management
  • Application Monitoring and management

IT Help-Desk & DCO

DCM’s IT help desk services aim at resolving and preventing IT-related issues encountered by company’s employees or customers and ensuring the overall stability of the IT infrastructure. Our expert team of certified professional is available 24x7 to provide lightning-quick response times and fast resolutions to any IT issue your business may face. We ensure you get –

  • 24x7 Help desk support
  • Access to advance support tools and technologies
  • Reduced costs with scalable service desk
  • Increased employee productivity and reduced downtime

Application Performance Management

Our end-to-end application services helps you gain deep visibility into your applications to ensure uninterrupted performance. We use modern technologies and innovative approaches to optimize and meticulously track the performance intricacies of your business applications. We offer unified insights across your front-end and back-end monitoring from a single pane of glass to resolve issues like errors and latency. With our services you get –

  • Real time monitoring and code level visibility
  • Achieve a single source of truth
  • End to end application observability
  • Unparalleled insights into every layer of your application ecosystem

End User Services

Our end user services encompass the complete management of your IT workstations ranging from endpoint devices to onsite support to managed services. We help you improve productivity, simplifying the management of the computing environment, and optimizing how people and their applications utilize the infrastructure. Ensuring security, uptime, ease of use and fixing problems before the user realizes it. Our service ensure:

  • Client management
  • Mobile device management
  • On site support services

Transitioning from SLA to XLA

Unlike traditional SLAs, which only focus on ensuring that services meet specific predefined criteria, XLAs shift their attention from these service-level satisfaction measurements to concentrate on the end-user or customer experience. Their design measures and enhances the quality of the user experience rather than just service performance metrics.

At DCM infotech we focus on implementing and designing service models that focus on functional delivery and user engagement’s emotional and psychological aspects. The objective is to ensure that every point of interaction in the service has a positive feeling around it, resulting in customer satisfaction. Our team of consultants design service models that ensure a seamless customer and user experience. These service models emphasize -
  • Pro active approach
  • Human centric performance
  • Customer driven orientation
  • Flexibility and adaptability
  • Alignment with business objectives
  • Continuous Improvement

Managed Services – Technical Coverage

Cloud Platform
Operating System  
Server and Storage
Database  
Network and Security
Virtualization      
Hyper Converged Infrastructure      
IT Service Management      

Related Stories

Check out how a Large two wheeler Company achieved 99.9% uptime & dramatically cut costs with our auto-scaling DR solution.
Explore More
Helped a financial services company achieve an astounding reduction of over 80% in capex while simultaneously enhancing their RTO/RPO metrics.
Explore More
A renowned electrical equipment and white goods brand has grown its operations by 5.2 times while keeping the data center management costs constant.
Explore More

Do these IT issues stress you?

  • High infrastructure costs
  • Frequent downtimes and application failures
  • Infrastructure problems and instability
  • Outdated technology and tools
  • IT productivity issues
  • Security and compliance issues
  • IT Attrition and retention

Why DCM Managed Services Partnership

Maintain stability and scalability in your IT infrastructure with our services. We can become your trusted partner to monitor, troubleshoot and transform your IT infrastructure. We keep the processes and costs transparent by documenting the service scope and SLA’s. As a managed services partner you will get:

  • Guaranteed service levels.
  • Multiple levels of dedicated account and executive support.
  • ISO 9001 and ISO 27001 certifications confirming robust quality management and information security approaches.
  • Partnerships with Microsoft, AWS, Oracle, IBM, Automation Anywhere.
0+
Server on-prem, on-cloud
0+
Industries
0
Dedicated NOCs
0+
Professionals
0+
Years Managerial Experience
 

Connect With DCM Infotech

Consult Now