Banking & Finance

Digital disruption in Financial sector

With tighter regulations, increased customer expectations, and pressure from stakeholders, banks and financial institutions face numerous challenges to stay relevant in the market. In the backdrop of a digital revolution, financial institutions and banks need to upgrade their IT systems and reinvent their workflows. They need to provide services based on data-driven insights. Some of the trends that are seen in the financial services industry –

Prioritizing digital transformation
Investing in workplace enhancements that support hybrid and remote models
Delivering unified customer experiences
Protecting their environments from data breaches and Cyber security

Our Offerings

Accelerating your digital journey

The massive disruption in the finance industry, is forcing companies, to change their business models, to adapt to the new market realities. With the use of new technologies, companies can connect to their customers, and optimize their business operations and unlock new opportunities. As there is a global shift towards digitizing services, going digital for financial institutions shouldn’t be just about aesthetics but a complete mindset shift with back-end operations to support it. Here’s how we aim to help you make a smooth transition and bring about complete digital transformation for your organization:

Helping set goals and strategies to become digital first

Leverage economical and agile cloud-based services to minimize infrastructure costs and streamline workflows

Identifying opportunities to build virtual assistants and bots for superior customer experience

Identifying opportunities to utilise digital labour to improve productivity and reduce cycle times

Managed IT Services for hybrid environment

Since around 70% of an IT budget is utilised in “operations”, it’s a prime area for cost reduction and increased agility. By saving on the budgets in operations, CIOs/CTOs of finance companies, can increase their capabilities to focus on acquiring new technologies to make their businesses more agile in the market. DCM Managed Services teams’ combine deep experience, leading talent and unparalleled technology spread, with a robust delivery model to support financial services companies.

We are moving beyond outsourcing and cost saving into long-term value creation that helps companies maintain a competitive advantage and transform, by incorporating activities that are technology-driven, process oriented and experience driven. Our deliverables to financial institutions have ensured –

Time savings

Spend less time managing IT operations and more time working on what’s important for your organization.

Cost savings

Get expert support for your IT and security needs, from our offshore NOCs at a fraction of cost compared to dedicated resources.

Consulting

We’ll work with you to create technology roadmaps that help you use technology to gain a competitive advantage in your industry.

24/7 availability

Most of our customers operate 24/7, and so do we. Our team can provide “virtual or on-site” assistance any time of the day.

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Securing your business from the “bad” guys

All financial services companies have huge customer PID. Hence they are a key target of the “bad” guys, to get access to the data as well as to blackmail and demand ransom from you. While there is no lock, that cannot be broken, the key is to be able to make it more and more difficult for the bad guys to break into your systems. So it is about getting a combination of tools and people, continuously upgrading the tools, monitoring the vulnerabilities and ensuring that your teams are always upto date on the latest threats.

We offer a medley of professional and managed services to safeguard your IT infrastructure, your data and to ensure the bad guys are kept “at bay”:

Preparing a risk management profile along with key stakeholders to identify current inadequacies in the security posture of the company

Help meet compliance and regulatory standards as per CCPA or GDPR or others

Offer ransomware defence and protection services

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Enhancing User Experience

In order to optimize the customer journey, companies not only need to invest in the right technology, but they also need to put the customer experience at the forefront of their operations. Automation, Artificial intelligence (AI) and the cloud are essential pieces for financial services to keep up with the competition, stay up-to-date on technology, and deliver on increasingly demanding customer expectations and enhancing user experience.

At DCM we advise financial institutions to incorporate more automation into the business model that increases customer self-service, efficiency and decreases cost of their business operations. We implement chatbots, virtual agents, digital labour and other automated technologies, to enhance the user experience while reducing the costs. Some of our User experience solutions for financial services –

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