User experience Solutions key to success
Covid19 had brought the Travel and Tourism industry on its knees. The industry is a huge manpower employer; therefore it’s a priority industry for a lot of countries to help grow the economy.
With Covid19, now out of the way, the industry is coming back strongly. But the pandemic has also brought about a change in the way consumers now want to travel and visit destinations. It has also changed the way, consumers interact with their travel and hospitality companies.
Few ongoing challenges of this industry are-
- Ensuring 24*7 seamless User experience across platforms and devices
- Ability to modify / update product availability in real time
- More than BOT’s , they need contextual intelligence
Smartphone revolution and easy availability of mobile data further added to the scene bringing in a new pace in the travel consumption pattern among end-users. Resultant, the travel companies are swayed by technological disruption that will touch on every phase of CUSTOMER EXPEREINCE.
Our Offerings
User Experience Services
Today, the travel and tourism industry relies heavily on digital services , websites and mobile applications. Customers want self service and contextual engagements. Our user experience services are not limited to creating UX or front end designs but also offer –
- OMNI CHANNEL contact center services
- Multi Lingual services
- Multi-Platform services
- Seamless Integrations with other third party applications
- Cloud native applications for better scalability
Application Monitoring
Travel and Tourism industry has seen major shifts over the years. Apps have made life easier. Now a days there are Apps to book flight, Apps to book hotel , Apps for finding best seats in the flight , Apps that help you pack and much more.
While the plethora of Apps, helps the consumer, it creates a massive IT infrastructure and application management challenge. Working with travel industry clients, we identified that they would be using more than 50 applications just in the IT Operations team. All these applications work in silos and there is no “single pane of glass”. That’s where we at DCM can help. Our solutions are designed to streamline operations, reduce downtime, and enhance efficiency across processes.
AI – NLP Digital Assistants
NLP is a field of artificial intelligence that gives the machines the ability to read, understand and derive the contextual meaning of human languages. Travel companies can progress and contribute further to the global GDP with the use of NLP in travel industry, which aims at improving the efficiency of the major processes involved.
At DCM we can help travel operators with an Intelligent, Natural Language understanding digital assistants in these areas-
- Booking enquiries and booking process
- Information about the tour packages
- Curating personalized packages based on the customer interest and objective
Client Stories
