Jobs in India
Job Details
| Job Title | ServiceNow Financial Services Operations (FSO) Insurance Developer |
| Posted On | 03-09-2026 |
| Experience | 4+ |
| Job Location | Bengaluru |
| No. of Positions | 1 |
Details :-
Job Title: Senior ServiceNow Developer – Financial Services Operations (FSO) Insurance
Experience Level: 4+ Years
Location: Bengaluru, Hyderabad, Chennai, Pune, Mumbai, Delhi, Noida, Gurugram, Kolkata.
Job Summary
We are seeking an experienced ServiceNow FSO Insurance Developer with 4+ years of dedicated platform experience to digitize, automate, and modernize insurance workflows. In this role, you will leverage ServiceNow’s Financial Services Operations (FSO) framework—built on the ACORD-aligned data model—to design end-to-end solutions for Claims Processing (FNOL through settlement), Policy Servicing (Personal, Commercial, and Individual Life), Underwriting support, and Complaint Management. You will collaborate with underwriters, claims adjusters, brokers, and IT teams to eliminate swivel-chair processes and integrate ServiceNow seamlessly with core insurance engines.
Key Responsibilities
-
FSO Insurance Development: Configure, build, and extend out-of-the-box ServiceNow FSO insurance applications across Personal Lines Servicing, Commercial Lines Servicing, Individual Life Servicing, and Claims Management.
-
Workflow & Playbook Automation: Build guided resolution paths, Financial Services Playbooks, Flows, Script Includes, Business Rules, and Client Scripts to streamline claims adjudication and policy change requests.
-
ACORD Data Model Customization: Utilize and extend the ServiceNow Financial Services Data Foundation aligned with ACORD industry standards to manage policy, policyholder, coverage, claim, and loss details.
-
Core Systems Integration: Connect ServiceNow with core insurance platforms (e.g., Guidewire, Duck Creek), document management solutions, and fraud scoring engines using Integration Hub, REST/SOAP APIs, and Webhooks.
-
Workspace & Portal Experience: Build and customize Configurable Workspaces for claims adjusters and servicing agents, as well as omni-channel Service Portals for policyholders and distribution partners (agents/brokers).
-
Governance & Document Management: Implement document verification tasks, Automated Test Framework (ATF) tests, Access Control Lists (ACLs), and audit trails for regulatory compliance.
Required Skills & Qualifications
-
Experience: Minimum 4+ years of total ServiceNow technical experience, with at least 1.5–2 years focused on ServiceNow FSO (Insurance domain).
-
Core Technical Expertise: JavaScript, Glide API, Flow Designer, Integration Hub, Configurable Workspaces, Playbooks, Service Portal, and Document Processor.
-
Insurance Domain Knowledge: Functional understanding of P&C (Property & Casualty), Life, or Commercial insurance workflows, including First Notice of Loss (FNOL), endorsement handling, coverage changes, and claim disputes.
-
Integrations: Proven track record integrating ServiceNow with third-party policy administration or claims engines via REST/SOAP APIs and Integration Hub spokes.
Preferred Certifications
-
ServiceNow Certified System Administrator (CSA)
-
ServiceNow Certified Application Developer (CAD)
-
ServiceNow Certified Implementation Specialist – Financial Services Operations (CIS-FSO)