Privacy Policy

Introduction

DCM Infotech Limited ("DCM", "we", "our", or "us") is committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, process, disclose, and protect information obtained through our website, www.dcminfotech.com ("Website").

DCM acts as a "Data Fiduciary" in relation to the personal data collected and processed through this Website and is committed to processing personal data in a lawful, fair, transparent, secure, and responsible manner in accordance with applicable data protection and privacy laws.

This Privacy Policy applies to information collected from visitors, prospective customers, business partners, job applicants, and other individuals who interact with our Website. The relationship between DCM and its clients is governed by separate contractual agreements that include specific confidentiality, privacy, and data protection obligations where applicable.

By accessing or using our Website, submitting information to us, or otherwise engaging with our services through the Website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. Where consent is required under applicable law, DCM shall seek and obtain such consent separately through appropriate mechanisms.

What Information We Collect

DCM may collect personal information that you voluntarily provide when interacting with our Website. Such information may include your name, company name, job title, email address, telephone number, postal address, and any other information you choose to provide through contact forms, inquiry forms, job applications, or other communications.

Where permitted by law, we may also receive information from publicly available sources, professional networking platforms, business directories, marketing partners, and other third-party sources to supplement the information we collect directly. We may also maintain records of correspondence and communications exchanged between you and DCM for customer service, operational, legal, compliance, and business purposes.

How We Collect Information

We collect information from you when you request information regarding our products or services, subscribe to communications, download resources, submit contact forms, apply for employment opportunities, seek technical support, or communicate with us through email, telephone, or other channels.

We may also collect information automatically when you visit our Website. This may include your IP address, browser type and version, operating system, device information, geographic location data, referral source, pages viewed, duration of visits, clickstream information, and other technical information relating to your interaction with the Website.

Unless specifically requested and permitted by applicable law, users should not submit sensitive personal information through general Website forms or communication channels. This includes, without limitation, passwords, financial account credentials, biometric information, health information, government-issued identification numbers, or other sensitive information. DCM shall not be responsible for sensitive personal information voluntarily submitted by users through channels not intended for such purposes.

Consent and Lawful Processing

DCM processes personal data only for specific, lawful, and legitimate purposes disclosed at the time of collection or otherwise communicated to the individual. These purposes may include responding to inquiries, providing requested products, services or information, managing customer and business relationships, recruitment and employment-related activities, website administration, security monitoring, legal and regulatory compliance, contract performance, marketing communications (where permitted), and other purposes reasonably connected with the individual’s interaction with DCM.

Where consent is required, DCM will seek free, specific, informed, unconditional, and unambiguous consent through a clear affirmative action before collecting or processing personal data. Individuals may withdraw their consent at any time by contacting DCM or using the available consent-management mechanisms. Withdrawal of consent shall not affect the legality of processing undertaken before such withdrawal.

DCM processes personal information only on grounds permitted under applicable law. Such grounds may include consent provided by the individual, performance of a contract, compliance with legal or regulatory obligations, employment-related purposes, responding to requests initiated by the individual, protection of vital interests, and other lawful uses recognized under applicable legislation. By voluntarily  providing information to DCM, you acknowledge that such information may be processed in accordance with this Privacy Policy and applicable laws.

How We Use Your Information

DCM uses personal information for legitimate business purposes, including providing information about our products and services, responding to inquiries, processing requests, managing relationships, delivering customer support, and facilitating communication with visitors and prospective customers.

We may use information to maintain internal records, analyze business opportunities, improve our Website and service offerings, conduct research and analytics, enhance user experience, manage recruitment activities, administer events and webinars, and comply with legal, regulatory, contractual, and operational requirements.

Where permitted by law, DCM may send promotional communications, newsletters, product announcements, industry insights, event invitations, and service updates that may be relevant to your interests.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our communications or by contacting us directly. Opting out of marketing communications will not affect our ability to send administrative, transactional, security-related, or service-related notices when necessary.

Where individuals apply for employment opportunities through the Website, DCM may process personal information for recruitment, candidate evaluation, interview scheduling, employment administration, background verification (where permitted by law), and compliance purposes. Recruitment-related information may be retained for a reasonable period in accordance with applicable laws and DCM’s record retention requirements.

Sharing and Disclosure of Information

DCM does not sell, rent, trade, or commercially distribute personal information to third parties.

We may share your information with trusted service providers, contractors, consultants, professional advisors, and business partners who assist us in operating our business and Website. These may include website hosting providers, cloud service providers, technology vendors, analytics providers, marketing platforms, customer relationship management providers, legal advisors, auditors, accountants, courier services, and other authorized service providers.

We may disclose personal information when required by law, court order, regulatory authority, or governmental request. We may also disclose information where necessary to establish, exercise, or defend legal rights; prevent fraud; investigate security incidents; protect DCM’s property or interests; or safeguard the rights, property, and safety of our users, employees, customers, or others.

Business Transfers

In the event of a merger, acquisition, corporate restructuring, financing transaction, joint venture, sale of assets, bankruptcy proceeding, or other business transaction involving DCM, personal information may be transferred to relevant parties as part of the transaction. In such circumstances, DCM will take reasonable measures to ensure the continued protection of personal information.

Cookies and Similar Technologies

Our Website uses cookies, web beacons, tracking pixels, local storage technologies, and similar tools to improve functionality, personalize user experiences, measure website performance, and analyze visitor behavior.

DCM uses the following categories of cookies and similar technologies:

• Essential Cookies: Necessary for Website operation, security, and functionality.
• Functional Cookies: Used to remember preferences and improve user experience.
• Analytics Cookies: Used to understand website usage and performance.
• Marketing Cookies: Used to deliver relevant communications and measure campaign performance.

Where required by applicable law, DCM shall obtain consent before deploying non-essential cookies, analytics cookies, marketing cookies, or similar tracking technologies on a user’s device. Users may manage cookie preferences through the cookie consent mechanism made available on the Website.

Most browsers automatically accept cookies; however, you may modify your browser settings to decline cookies or notify you when cookies are being placed on your device. Disabling cookies may affect certain Website features and functionality.

Analytics and Website Monitoring

DCM may utilize third-party analytics and monitoring services to better understand how visitors interact with our Website. These tools may collect information such as browser characteristics, IP addresses, device information, pages visited, navigation patterns, referral sources, and user interactions.

The information collected through analytics tools helps DCM improve Website performance, user experience, content relevance, security, and service offerings. Where feasible, such information is aggregated or anonymized before analysis.

International Data Transfers

As a global technology organization, DCM may process, store, or transfer personal information in countries outside your country of residence. Such countries may have different data protection laws than those applicable in your jurisdiction.

DCM may transfer personal data outside India only in accordance with applicable laws and any restrictions, conditions, or notified jurisdictions prescribed by the Government of India or other competent authorities from time to time. DCM shall implement reasonable safeguards appropriate to the nature of such transfers and the applicable legal requirements.

Data Retention

DCM retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, regulatory, contractual, accounting, auditing, dispute resolution, and operational requirements.

Upon completion of the purpose for which personal data was collected, and unless retention is required by law, regulatory requirements, contractual obligations, legal claims, audit requirements, or legitimate business recordkeeping requirements, DCM will erase or anonymize such personal data in accordance with applicable laws and internal retention schedules.

Security of Information

DCM maintains appropriate technical, administrative, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, destruction, or loss.

Such safeguards may include secure hosting environments, firewalls, encryption technologies, network monitoring, access controls, authentication measures, employee confidentiality obligations, regular software updates, security assessments, and operational security procedures.

While we strive to implement robust security practices, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, DCM cannot guarantee absolute security of personal information.

Data Breach and Incident Response

DCM maintains incident response procedures designed to identify, investigate, contain, and remediate security incidents affecting personal information. In the event of a data breach involving personal information, DCM will take appropriate corrective actions and, where required by applicable law, notify affected individuals and relevant regulatory authorities within the prescribed legal timeframes.

Third-Party Websites

Our Website may contain links to third-party websites, applications, services, or resources. These third-party platforms operate independently and maintain their own privacy practices. DCM does not control and is not responsible for the privacy practices, content, security, or operations of third-party websites. We encourage users to review the privacy policies of any external sites they choose to visit.

Children’s Privacy

DCM’s Website is intended primarily for business and professional use and is not directed toward children. DCM does not knowingly collect personal data from children. Where DCM is required to process the personal data of a child or a person under legal disability, DCM shall obtain verifiable consent from the parent, lawful guardian, or authorized representative as required under applicable law. If DCM becomes aware that personal data relating to a child has been collected without the required authorization, DCM will take reasonable steps to delete such data promptly.

Your Privacy Rights

Subject to applicable laws, you may have the right to access personal information that DCM holds about you, request correction of inaccurate or incomplete information, request deletion of personal information, restrict certain processing activities, object to processing, withdraw previously granted consent, request portability of personal information, or submit complaints regarding our handling of personal information. DCM will review and respond to valid requests within a reasonable timeframe and in accordance with applicable legal obligations.

Rights Under Indian Data Protection Laws

Where applicable under the Digital Personal Data Protection Act, 2023 and other relevant Indian laws, individuals may exercise rights relating to access, correction, updating, erasure, withdrawal of consent, grievance redressal, and nomination of authorized representatives in accordance with applicable requirements. DCM will process such requests consistent with statutory obligations and established internal procedures.

Users shall ensure that personal information provided to DCM is accurate, complete, authentic, and not misleading. Users shall not impersonate another person while providing personal information and shall comply with applicable legal requirements when exercising rights available under data protection laws.

Updating Your Information

If any personal information previously provided to DCM becomes inaccurate, incomplete, or outdated, you may request corrections by contacting us using the information provided below. We will make reasonable efforts to update or correct information in accordance with applicable legal requirements.

Changes to this Privacy Policy

DCM reserves the right to modify, update, or revise this Privacy Policy at any time. Any changes will be posted on this page along with the revised "Last Updated" date. Your continued use of the Website following publication of any revised Privacy Policy may constitute acknowledgment of such changes to the extent permitted by applicable law.

Acceptance of this Privacy Policy

If you do not agree with the terms of this Privacy Policy, please refrain from using our Website or providing personal information to us. By accessing, browsing, or using our Website, you acknowledge that you have read and understood this Privacy Policy.

Contact Information and Grievance Redressal

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or DCM’s processing of personal information, please contact: 

DCM Infotech Limited
Registered Office: Unit No. 2050 - 2052, Plaza - II, Central Square, 20, Manohar Lal Khurana Marg, Bara Hindu Rao, Delhi- 110006
Grievance Officer : Mr SK Tiwari, Dy Mgr (Legal & Admin)
Website: https://www.dcminfotech.com
Email: info@dcminfotech.com
Phone: +91-124-4122800

DCM will make reasonable efforts to address privacy-related requests and grievances promptly and in accordance with applicable legal requirements.

Governing Law and Jurisdiction

Subject to applicable law, any dispute arising out of or relating to this Privacy Policy, the use of the Website, or the processing of personal information shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.